We hear it more and more often: organisations switching from another digital signature provider to ValidSign. Leading organisations are choosing to trade in the fully configured signing platform they have been working with for years for what is often a new signature solution for the organisation.
But why do organisations large, medium, and small switch to ValidSign? We have listed the three most common reasons for you.
Dutch data centre
It has happened on several occasions that American organisations, among others, have (knowingly and unknowingly) shared privacy-sensitive data without consent, making European organisations wary of American data centres. The fact that information is securely housed in KPN’s most reliable and secure data centre is reassuring. The information stays within the national borders.
Professional support
When you have a question about the application or run into a problem, you contact the relevant supplier. Digital signature providers often use a helpdesk or customer service. This not only leads to a less personal approach to the client, but the resolution time for a support question is also high because multiple employees work on the same support question. Clients who have switched indicate that they were previously regularly sent from pillar to post because customer service employees were not aware of each other’s outstanding actions. This is precisely what ValidSign wants to prevent.
ValidSign works with a support team consisting exclusively of consultants who guide clients from the moment of delivery. We try to answer support questions quickly and thoroughly. Additionally, ValidSign places great value on a personal approach. Technical support questions that cannot be resolved immediately usually end up with the client’s regular consultant so that communication lines remain short.
With a Dutch-speaking support department for Dutch and Belgian clients, miscommunication is prevented 9 out of 10 times. Consultants do switch directly to English if needed, but we keep our support department in-house.
User-friendly interface
The solution works in a very user-friendly way. Both the user and sender interface of ValidSign is built so that anyone should be able to use it immediately after delivery. Ultimately, there are a number of points that always make an environment user-friendly, namely: ergonomic, attractive, efficient, clear. ValidSign is therefore continuously working to improve the interface based on the above points.
Are you also thinking about switching to ValidSign for one of these reasons or do you perhaps have another reason? Then feel free to contact info@validsign.nl and get in touch with one of our account managers to get to know our platform.
