Support
Center
Get the help you need, when you need it. Check the platform status, or reach out to our dedicated support team for personalized assistance.
Ask the ValidSign assistant
An answer from our knowledge base, day and night.
How can we help you?
Contact Support
Need personalized help? Our support team is ready to assist you with any technical questions or account-related issues.
Get in touchStatus Page
Check the current operational status of the ValidSign platform, including uptime, incidents, and scheduled maintenance.
View statusRelease Notes
Stay up to date with the latest features, improvements, and fixes across the ValidSign platform.
View releasesDevelopers
Resources, SDKs, and tools for developers building on ValidSign. Explore the API and sandbox environment.
Developer portalGet in touch
Office Hours
Our support team is available Monday through Friday, from 8:30 to 17:30 CET. We are closed on public holidays.
Frequently asked questions
You can reach ValidSign support by email or by phone. You can send an email at any time, and ValidSign aims to respond within 2 business hours. By phone you speak directly to a member of the support team during office hours. The support team helps with technical questions and account-related issues.
The ValidSign support team is available Monday through Friday, from 8:30 to 17:30 CET, and is closed on public holidays. During these office hours you can speak directly to a member of the support team by phone. Outside office hours you can still send an email at any time, and ValidSign aims to respond within 2 business hours.
Check the ValidSign status page. It shows the current operational status of the ValidSign platform, including uptime, incidents and scheduled maintenance. The status page is one of the options in the ValidSign Support Center, next to contacting the support team, the release notes and the developer portal with resources, SDKs and tools.
In the ValidSign release notes. They keep you up to date with the latest features, improvements and fixes across the ValidSign platform. You find the release notes in the ValidSign Support Center, which also links to the status page, the developer portal and the contact options for personalized help from the support team.