As one of the 21 water authorities in the Netherlands, Rivierenland Water Authorityis governed by the mission "to ensure safe dikes and a balanced water system." Water Authority Rivierenland operates in the provinces of Zuid-Holland, Gelderland, Noord-Brabant and Utrecht, from a centrally located office located in Tiel. The organisation takes care of various tasks in the field of water management including water quality and quantity, waterway management, flood defences and calamity care.
Rivierenland Water Authority chose ValidSign to optimize the signing process.
Process optimisation
Since September of 2019 Water Authority Rivierenland has been using the digital signature of ValidSign. The reason for this was that the process surrounding the signing of various agreements in the Land Affairs department was suboptimal. For the conclusion of agreements, the department is heavily dependent on external signatories who cannot sign at the same time and at the same location. Documents were drafted, printed, put in a drawing book, signed internally, sent by post to the customer, signed by the customer, returned, checked internally, the cover letter was added, signed internally again and sent again by messenger. The lead time of this process was at least two weeks.
Cindy Lelie, Land Affairs employee at the Rivierenland Water Authority: "With ValidSign, an agreement can be completed within an hour, so to speak. All the necessary steps are now successfully completed in a single operation. There is no longer a need for a printer and the documents no longer have to be sent to contractors by post."
Dashboard Overview
In addition, ValidSign makes it possible to monitor transactions. The dashboard displays all transactions. Lily says: "I can see when and by whom the transaction was created. It is also clear who has already signed and who is still waiting. If a signature is delayed, the reminder functionality is used and the signer receives a request to sign the document."
Customer satisfaction
Shortly after the implementation, the employees were already able to use ValidSign and various business processes were accelerated by using the digital signature. At the moment, the solution is used to sign the user agreements including rent, lease, maintenance and loan agreements. "We stand for reliability and professionalism and we would like to express this. ValidSign contributes to this with the user-friendly platform, the beautifully designed website and the fast support department, according to Lelie." As a result, the customer also receives the right service from the Rivierenland Water Authority.
ValidSign Expansion
For Water Authority Rivierenland, digital signing has proved to be an inevitable step. After the pilot with ValidSign was successfully completed within the Land Affairs department, the need for digital signing increased. The digital signature is currently being rolled out within the Purchasing, Permits and Enforcement departments. ValidSign is also used for approving hours, i.e. for internal use.
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