Customer Success Engineer
You're the person who makes customers not just satisfied, but successful.
About the role
ValidSign is growing fast. With thousands of organisations using our platform daily, we need someone who ensures every single customer gets maximum value from their investment. You combine deep technical know-how with a sharp commercial instinct and a genuine, almost obsessive care for customer success. This is not a support role. This is a strategic position where you become the bridge between our customers and our product, ensuring that both sides thrive.
What you'll do
Your days will revolve around making customers wildly successful with ValidSign. You will onboard new customers and guide them through their first weeks on the platform, making sure they hit the ground running and see value from day one. Over time, you become their trusted advisor, the person they call when they want to get more out of digital signing or when they are rolling out a new department.
You will proactively drive adoption and usage across your accounts, because a customer who actively uses the platform is a customer who stays. You have a natural eye for upsell and cross-sell opportunities, not because you are pushy, but because you genuinely understand what the customer needs before they do. You monitor customer health scores religiously and act before small issues become big problems.
Collaboration is key in this role. You work closely with our sales team on renewals and expansions, feed customer insights back to the product team, and run quarterly business reviews that customers actually look forward to. You are the voice of the customer inside ValidSign.
Who you are
You are endlessly curious about technology and love understanding how things work under the hood. At the same time, you have a commercial mindset that helps you spot opportunities and think in terms of value and growth. You communicate effortlessly in both Dutch and English, whether you are explaining a technical integration to a developer or presenting ROI figures to a C-level executive.
You bring experience in SaaS or B2B customer success, account management, or pre-sales, and you know what it takes to build lasting customer relationships. Data drives your decisions. You track adoption metrics, NPS scores, and churn indicators, and you use those insights to take action. You thrive in a fast-paced environment where no two days are the same, and you are energised by the idea of building a customer success function from the ground up.
What we offer
- Competitive salary that matches your ambition
- 30 vacation days (yes, thirty)
- AI budget for tools, courses, and conferences
- Hybrid working from our HQ in Eefde
- Real impact. You are building the customer success playbook from scratch
- Annual team trip (last one: Valencia)
- An AI-first company where innovation is not a buzzword but daily reality
Sounds like you? Let's talk.
Drop your details below. No cover letter essay needed, just tell us why you're excited.