Support
Support that suits your organization. That's the essence.ValidSign offers the most flexible and secure solution in the market to meet your expectations for the digital legally valid signature. All features of the platform are included the price. No tricky integrations, but quick Plug & Play in your organization. Which Package do you choose? We are happy to advise you!
Support plans
ValidSign’s support options
Standard Support | Premier Support | Enterprise Support < 5k monthly |
|
ValidSign support center incl. knowledge banks and FAQ | ● | ● | ● |
ValidSign developer center | ● | ● | ● |
Online tickets intake | ● | ● | ● |
Target response times:
Ø Low priority Ø Normal priority Ø High priority Ø Very high priority |
< 4 p.m. < 8 a.m. < 4 a.m. < 2 hours |
< 12 o’clock < 6 a.m. < 3 a.m. < 1 hour |
< 8 a.m. < 4 a.m. < 2 hours < 1 hour |
Use API key | – | ● | ● |
ValidSign integration support | – | ● | ● |
Designated service manager | – | ● | ● |
24/7 support in urgent incidents | – | – | ● |
ValidSign integrations (Word, Afas, SharePoint, Nintex, etc.) | – | ○ | ● |
SAML / OAuth | – | ○ | ● |
Use your own DKIM settings | – | ○ | ● |
ValidSign annual administrators/shippers training web | – | ● | – |
ValidSign annual administrators/shippers training on-site | – | – | ● |
* Support is calculated on the ValidSign list price.