Govers is a family-run accounting firm that serves small businesses in the Netherlands. The company was founded 1927 in Eidhoven and has since then been providing customers with high-quality accounting services. Over the years, the company has grown and in order to ensure continued success, Govers decided to invest in digitalization. With the help of ValidSign, Govers was able to streamline their business processes and improve customer satisfaction.
In this case study, we will discuss the various benefits that Govers Accountants and Advisors has experienced since the implementation and the future of digitalizationand the potential opportunities that lie ahead.
The business summary
The firm, Govers Accountants and Advisors specializes in accounting, taxes and business advice, the team of 180 colleagues focuses on family run business in the construction, food and high-tech sector. The firm distinguishes itself from other accounting firms through their genuine interest in the story behind the numbers of their clients.
As part of ther international partnership with UHY, Govers works with a large number of international organisations. (UHY is a partnership of 320 independent offices in 100 countries.)
Smooth and streamlined document process
Prior to becoming a ValidSign customer in 2019, Govers was using another e-signature platform. As it didn’t offer them the full range of functionalities needed to streamline and digitalize their business processes, they decided to make the switch.
At that time, their document signing process was as follows:
The document was drawn up in Word, then printed with their letterhead and signed, or sent to signatories by mail or courier for signature. When received back, the signed document was then manually scanned and archived.
Kachung Tau, Accountant at Govers Accountants explains:
“Even with the previous signing solution, there were too many steps to obtain the needed signatures. Where the signing process used to take hours, it is now handled within in a few clicks!”
With ValidSign, all of Govers document processes are being streamlined, including contract confirmations, meeting minutes, agreements for publication and tax returns, to name a few.
“Until recently, colleagues were printing documents and having them signed with a regular signature on paper. But after introducing the easy to use ValidSign platform, the entire office prefers the digital signature and all the internal processes have become more efficient”, says Kachung.
Control and structure
In addition to having processes run more efficient and the reduction in response time, the e-signature platform provides a comprehensive overview for Govers.
Kachung says: “ValidSign ensures better control of document flows. The dashboard gives a nice overview of the number of documents sent and (not yet) signed. In addition, it is possible to add multiple documents to a transaction, which has significantly reduced the number of transactions.”
High customer satisfaction
The digital signature contributes to the high customer service that the organisation provides. “Customers experience ValidSign’s digital signature as an additional service from Govers. The solution allows us to digitize in an simple way, so that our loyal customers also dare to sign documents digitally,” says Kachung.
Previously, documents were printed, signed, scanned, and mailed to the next signer when multiple people within an organization had to sign the same documents. ValidSign now eliminates these steps and handles them in one single transaction.
Kachung says: “The customer now receives all documents in a single email and the documents are available for review immediately after signing, where they also can be downloaded via the same link”.
Fully digitalized processes
With the right integrations, the solution can be used throughout the organization. “In addition to the auditor’s process, purchasing and HR processes can be digitilized with the e-signature, says Kachung.
In the coming year, Govers has a goal to digitilize even more processes in which the e-signature plays an important role.
Want to know more about how ValidSign’s e-signing solution can be implemented in your organization’s workflow?
Contact our sales department on: sales@validsign.eu/ +31(0)85303 3676 or request a Free Demo HERE!
